ETHEKWINI NEWSFLASH
FOR IMMEDIATE RELEASE
ELECTRICITY AND WATER CONTACT CENTRES TEMPORARILY OFFLINE
EThekwini Municipality wishes to inform residents and businesses that its electricity and water contact centres are currently experiencing technical difficulties affecting telephone services.
As a result, customers may temporarily be unable to access services through these toll-free contact numbers. Technical teams are working to resolve the issue as quickly as possible.
In the interim, customers are encouraged to utilise the Municipality’s electronic platforms to report faults, log service requests, and access Municipal services.
Electricity Fault Reporting Platforms
WhatsApp Chatbot: 064 761 7930
USSD: 1343532
#eThekwini Municipal App Online portal: https://webfaults.durban.gov.za/WebsiteFaultsEllipseProd/Home/Create
Water Services Support
WhatsApp Chatbot: 073 148 3477
Email:Eservices@durban.gov.za
The City apologises for the inconvenience caused and appreciates the public’s patience and understanding while the matter is being resolved.
ENDS
Issued by eThekwini Municipality’s Marketing and Communications Directorate
