ETHEKWINI NEWSFLASH
FOR IMMEDIATE RELEASE
ETHEKWINI MOBILE APP METER READING SERVICE TEMPORARILY DISRUPTED
EThekwini Municipality wishes to inform customers that the eThekwini Mobile App is currently experiencing a technical issue affecting the meter reading functionality.
The City's technical teams have identified the problem and are working diligently to restore full service as quickly as possible.
To restore access to the meter reading feature, users on Android, Huawei and iPhone devices are advised to:
* Uninstall the current version of the mobile application
* Download and install the latest version of the application
* Sign in using their existing eServices login credentials
Customers are urged to remain patient and continue checking the app periodically while the matter is being resolved.
The City apologises for any inconvenience caused and appreciates the patience of customers during this period.
Should customers continue to experience difficulties after reinstalling the application, they are encouraged to contact the Customer Service Hotline on 0800 331 011 or visit their nearest Sizakala Customer Service Centre for assistance.
The City remains committed to providing efficient and accessible digital services to residents and will continue to keep customers informed of any developments regarding the restoration of full functionality.
ENDS
Issued by eThekwini Municipality’s Marketing and Communications Directorate
