ETHEKWINI NEWSFLASH
FOR IMMEDIATE RELEASE
ETHEKWINI MOBILE APP NOMINATED FOR PREMIER SERVICE EXCELLENCE AWARDS
The eThekwini Mobile App has earned a prestigious nomination in the Best Public Service Implementation Project of the Year category for the 2024/25 Premier’s Service Excellence Awards.
This exciting milestone, which is a major recognition of innovation and service excellence in the public sector, positions eThekwini alongside the best performing municipalities in KwaZulu-Natal.
With over 189 000 downloads, the eThekwini Mobile App has become one of the City’s most impactful digital tools, transforming the way residents report service faults and access essential Municipal information.
Interaction and feedback on the app remain efficient, user-friendly, and effective.
As part of the awards assessment process, adjudicators from the Premier’s Office recently visited eThekwini Municipality to evaluate the app.
The eThekwini Mobile App team- comprising officials from Customer Relations Management, Revenue Management, and Applications and Information Technology-presented both practical demonstrations and documentary evidence during the adjudication session.
This evidence supported the City’s formal submission sent to the Premier’s Office in December 2025.
The City’s Deputy Director of Applications and Projects, Mduduzi Mdletshe, who was part of the presenting team expressed excitement about the nomination.
“We are confident that our presentations and demonstrations provided the information adjudicators required. Being shortlisted is an honour for our City and reflects the hard work of our technical teams,” he said.
The recognition of the eThekwini Mobile App highlights the City’s ongoing commitment to modernising services and improving customer experience.
Several other City projects have also been shortlisted in additional categories, marking a strong showing for eThekwini in the Premier’s Service Excellence Awards.
ENDS
Issued by eThekwini Municipality’s Marketing and Communications Directorate
